Better Health Company’s returns and refunds policy is focused on ensuring the quality and satisfaction of our products. We are committed to ensuring customer satisfaction and providing a transparent and efficient process for addressing issues with purchases.
This policy applies to both physical products and virtual products, including but not limited to online courses, purchased from Better Health Company.
Physical products
Better Health Company offer refunds or exchanges only in the case of faulty or damaged items.
Customers have a period of 30 days from the date of receipt to initiate a return for damaged or incorrect items. Returns for change of mind are not accepted. To be eligible for a return, the following conditions must be met:
- Unused and original condition: The item must be unused and in its original condition.
- Original packaging: The item must be returned in its original packaging.
- Proof of purchase: A valid proof of purchase (receipt) must accompany the returned item.
To arrange a return, customers must contact our accounts team at accounts@betterhealthcompany.org for assistance.
Once the return is confirmed by our accounts team, customers should mail the product back to us for either an exchange or refund.
Customers are responsible for the shipping costs associated with returning the item. Shipping costs for the original order are non-refundable. We recommend using Registered Post for return shipments to minimise the risk of loss or damage during transit. Customers assume any risk of loss, theft, or damage during transit and are advised to insure their parcel accordingly.
Upon receiving the returned item, we will inspect it and notify the customer of its receipt. The customer will be informed of the status of their refund. If the return is approved, we will initiate a refund to the customer’s credit card or original method of payment. Communication regarding the refund status will be conducted via email. Please allow up to 21 days to receive the credit, depending on the policies of the customer’s card issuer or bank.
Virtual products and online learning courses
Better Health Company also extends its refund policy to virtual products, including online courses. While our standard policy doesn’t cover refunds for change of mind, we understand that circumstances regarding virtual products may differ. Therefore, we offer refunds for virtual products on a case-by-case basis and at our discretion. No refunds will be issues once course content has been accessed.
Customers seeking a refund for virtual products should contact our accounts team at accounts@betterhealthcompany.org to discuss their specific situation. Our team will carefully assess each request and determine eligibility for a refund based on factors such as course completion status, satisfaction, and any extenuating circumstances.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@betterhealthcompany.org